Faq
FAQ's
How can I maintain my Sway jewellery?
To prolong the life of your jewellery:
- Store pieces in a soft pouch or cloth
- Avoid contact with water, perfume, sweat, and chemicals
- Keep jewellery away from moisture/humidity
- Remove before sleeping, showering, or
exercising.
Proper care will help your jewellery retain its shine and durability.
When I place an item in my cart, is it reserved?
No. Items added to the cart arenot reserved.
To secure your item, you must complete checkout.
International orders are confirmed only after payment.
What are the delivery charges?
- Pakistan: PKR 200/-
- International: Calculated at checkout based on destination
Where are your products manufactured?
- Within Pakistan: 3–5 working days
- International: 10–15 working days
Tracking details are shared once your order is dispatched.
Do you offer free shipping?
- Pakistan: Free shipping on orders above PKR 2,999
- International: Free shipping is not available; charges apply based on location
Do you offer cash refunds?
No, Sway follows a strict no-refund and no-return policy.
Exchanges are offered only for:
- Damaged or incorrect items
- Size issues (rings/bangles)
What is your WhatsApp contact number?
+92 321 7477056
(Available for calls & WhatsApp)
Do you offer Cash on Delivery (COD) for international orders?
No. COD is available only within Pakistan.
International customers must pay via:
- Visa/MasterCard
- Bank Transfer
- Other secure Shopify-supported payment methods
What are the terms for international orders?
- COD not available
- Delivery time: 10–15 working days
- Shipping charges calculated at checkout
- Customs duties and import taxes (if applicable) are payable by the customer
- No returns, refunds, or exchanges for international orders
- Orders are confirmed only after full payment.